Your purchase is a subscription for a pre-paid subscription term (usually 3, 6 or 12 months). Your subscription will automatically renew at the end of each subscription term for the same period. You agree that we may automatically renew your subscription and charge your account at the end of each subscription period (the “Renewal Date”), unless you cancel your subscription before the Renewal Date. You will receive an email notice approximately 7 days prior to the Renewal Date. The notice will let you know that your current subscription term is about to end and the Renewal Date when your subscription will be renewed and your account charged. All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date. You may cancel automatic renewal of your subscription anytime by filling out the form here.
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Click here to request a refund if for any reason you are not satisfied with the software. Please note that your purchase needs to be within the money back guarantee period (30 days from the purchase date for most products), exceptions apply so please make sure you provide a detailed description.
If the reason for requesting a refund is difficulties you had using the software, please give our technical support a chance – they may be able to resolve whatever issues you had and help you get familiar with the program, so it will have an opportunity to improve your PC.
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- Download the installer by clicking the DOWNLOAD button on the program page.
- Install the program by double-clicking the downloaded .exe file and following the on-screen instructions.
- Copy your license code from the order confirmation e-mail. To do this, just highlight the code in the email then right-click on it and choose Copy.
- Launch the program and click on the REGISTER NOW button in the bottom right corner of the main program window.
- In the window that appears, right-click inside the registration field and paste your license code in it.
- Press the REGISTER button and restart the application.
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If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.
Getting the program onto your second or third computer is exactly the same as getting it installed on your first PC. You need to download the program onto the new computer, run the installer and, once installed, register the program using the same license code. Please see detailed installation and registration instructions here.
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TweakBit software products come with a subscription that auto-renews your license at the end of each term allowing you to use the software on your PC with no interruptions. The subscription term may be 1, 3, 6 or 12 months and is specified during the order process. You may cancel auto-renewal any time by contacting TweakBit customer support via email.
Unless you disable auto-renewal, your license will renew automatically prior to expiration. You will be sent an email about 1 week ahead of time notifying you of the upcoming renewal. As long as your email address and payment information haven't changed, you won't have to do anything except wait for an email confirming your license has been renewed.
If you have disabled auto-renewal, then you will be sent an email message notifying you of the upcoming expiration, and you will be able to follow a link in that email message to renew your license manually. Please be sure to add tweakbit.com to your list of trusted senders to prevent notifications from getting caught in your spam filters.
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TweakBit programs are compatible with Windows XP (with SP3, 32-bit only), Windows Vista (with SP2, 32-bit only), Windows 7, Windows 8 (both 32-bit and 64-bit versions, except Windows RT) and Windows 10 (both 32-bit and 64-bit versions).
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When purchasing software from the TweakBit website, you can pay with any of the following:
- Major credit card (Visa, MasterCard, AmEx, EuroCard, Discover/Novus, JCB, Diners Club)
- PayPal
- Bank/wire transfer
- Credit card by fax
- WebMoney
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Once your payment is received, your license code is emailed to you immediately. Since online payments by credit card or PayPal are usually instant, license information is usually emailed within minutes of your purchase. To ensure that the confirmation email does not get caught in your spam filters, you may want to add tweakbit.com domains to your list of trusted senders. If you don't see the confirmation email in your inbox, please check your spam/junk mail folder before contacting TweakBit technical support.
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Please contact our technical support and include a link to the discounted offer page or a screenshot of the offer. In most cases we are able to provide you with a special code you can use to purchase the program from our store with the same discount you saw online.
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You have nothing to lose when buying TweakBit products. We are so sure that our software will improve your PC's performance that we offer an unconditional 30-day money back guarantee. You have a full 30 days to try the software risk free. If you find that it isn’t what you need, just email our customer support within 30 days of purchase and receive a full refund in the same form you used for payment, no questions asked.
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You don't need to do anything special for moving the program to your new computer. Just download the installer, install it and register the program with your original license code on the new PC. Please see detailed installation and registration instructions here.
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If your purchase was made in the last 30 days and you meet all offer conditions, we will be happy to help you take advantage of the offer. Please email our technical support with the offer details (attach a screenshot of the offer or specify the offer code and where you found it), and we will process a partial refund for the difference. However, technically this operation is considered a refund, which does not allow us to process any additional refunds on the same order (meaning this would void our 30-day full refund guarantee). You would have to agree to this condition when requesting a partial refund.
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We have created the Rescue Center to ensure that you can always go back if you don't like the results of any operation performed with our software. Most actions are set to be backed up by default, and you can also specify what you want backed up in the program settings. To undo the changes, click on the RESTORE link in the bottom left corner of the program window. This will bring up a list of recent backups. Select the backup you want restored and click RESTORE.
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Open the program, then click on HELP in the top right corner of the main window and select CHECK FOR UPDATES from the drop-down list. This will open your default Internet browser and bring up a web page that will tell you whether your program is up to date. If it is not, you will be able to download the latest updated version by clicking the DOWNLOAD button right on that page.
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You may cancel auto-renewal any time by contacting TweakBit customer support via email.
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The easiest way to update your email with us is to send a note to our technical support specifying both your old and your new email addresses. Please keep record of the original email address you used when purchasing TweakBit software, as it may help if you ever need to locate your original order information.
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Different applications use different algorithms for detecting issues, as well as different criteria for what is considered to be a problem. Some may be too aggressive or, on the contrary, not thorough enough in locating performance issues. We cannot comment on software from other publishers, but can tell you that TweakBit programs are equipped with detection algorithms that have been tested and re-tested to be just right.
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Yes, you can set the program to start automatically at Windows logon. This can be done in program settings – click on SETTINGS in the top right corner of the program window and in the window that opens check the box next to "Start automatically at Windows logon". Click OK.
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To clarify the special offer details - PCSuite is currently sold for $99.95, while a special discount is offered exclusively to current users of other paid TweakBit products. Because you already own PCSpeedUp, you are able to take advantage of this offer and get PCSuite in addition to it for only $29.95.
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We provide s full refund guarantee for all 30-day our products, so if you are unsatisfied, fill out the refund form and we will process the refund. We would really appreciate if you specify what exactly you disliked about the program. We will do our best to improve our programs based on your feedback. However, this is not necessary for the refund to be provided.
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Please, check that you have downloaded and are trying to register the program, for which this license code was purchased. You can see the program name in the top left corner of the main program window. If the key was issued for the program you have, then please try to register it following the instructions below:
1) Open the program and press the 'Register' button in the bottom right corner of the program window.
2) Highlight the license code in your confirmation email and press Ctrl+C to copy it (nothing visible will happen, the highlighted info is copied to a virtual clipboard).
3) Click inside the registration field and press Ctrl+V to paste the code.
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This may happen when you have advanced scan categories enabled. You can disable the 'Advanced scan categories' option in Program Settings under the General tab (click on Settings in the top menu, then on General and uncheck the appropriate box).
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Please, use the following link to download TweakBit PCBooster: http://www.tweakbit.com/pc-booster/download/
You will need to register the program with your PCBooster license key to be able to open and use it.
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You can revert all changes made by the program using Rescue Center. To access it please, press 'Restore' button in the left-bottom corner of the main program window. Then Rescue Center archives will be listed. Select the corresponding archive and press 'Restore' button – all the changes should be reverted. You can restore all archives one by one and then all the changes, made by the program, will be reverted.
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The three specialized tools – PCSpeedUp, PCCleaner and FixMyPC – are each made to cover a specific performance area on a computer. We have them available as a less expensive alternative to PCSuite for users looking to resolve a particular problem. Being a "narrow specialist" in its field, each program includes maximum capabilities for resolving issues in that field with some field-related extras. It could be compared to deciding between say a cardiologist and a general practitioner – the latter you can visit for all your illnesses including heart problems, while you would go to a cardiologist for heart issues only. Not a perfect comparison, but it should give you some idea of the differentiation between these programs. Each of our "narrow specialist" programs has some extra functionality that’s not included in PCSuite, although PCSuite includes most of each program's features - enough to be able to get your system in tip-top shape in each of these performance categories, and it has quite a few additional features making it the most complete maintenance toolkit.
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